Refund & Return Policy

Return & Refund Policy

At Vaenu Creative Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 15 days of receipt for a full refund or exchange, provided the product is in its original condition.

Return Timeline:

• Initiate a return request within 7 days of receiving your order.
• The product must be returned within 15 days from the date of delivery.
• Refunds will be processed within 7-10 business days after we receive the returned product.
• For COD orders, you'll need to provide your bank account details so we can process the refund. If you place your order using a card, the refund will be issued back to the original payment method.

Please note that personalized or custom products are not eligible for returns unless they arrive damaged or defective.