Terms & Conditions

Terms and Conditions

Vaenu Creative Store (hereinafter referred to as "we," "us," or "our") operates the website www.vaenucreativestore.com. By accessing or using our website, you agree to be bound by these terms and conditions, which govern your use of the site and our services. Please read these terms carefully before using our services.

INR Pricing:
All prices on our website are listed in Indian Rupees (INR). We strive to offer competitive pricing while ensuring the highest quality in every product we deliver.

Legal Name: Vaenu Creative Store
Email Address: support@vaenucreative.com
Phone Number: +91-8882738192
Address: AG-02, Amrapali Green, Vaibhav Khand, Indirapuram, Ghaziabad, U.P. 201014, India

Return & Refund Policy

At Vaenu Creative Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 15 days of receipt for a full refund or exchange, provided the product is in its original condition.

Return Timeline:

  • Initiate a return request within 7 days of receiving your order.
  • The product must be returned within 15 days from the date of delivery.
  • Refunds will be processed within 7-10 business days after we receive the returned product.
  • For COD orders, you'll need to provide your bank account details so we can process the refund. If you place your order using a card, the refund will be issued back to the original payment method.

Please note that personalized or custom products are not eligible for returns unless they arrive damaged or defective.

Shipping and Cancellation Policy

Shipping:

  • We offer standard and express shipping options across India.
  • Orders are processed within 2-3 business days. Delivery times vary based on location, typically within 5-7 business days for standard shipping.
  • Shipping charges are calculated at checkout based on the delivery address.

Cancellation:

  • You can cancel your order within 24 hours of placing it. To cancel, please contact our customer support team at support@vaenucreativestore.com or call +91-8882738192.
  • If the order has already been processed or shipped, we are unable to cancel it. In this case, you may return the product once it is delivered.